Shipping & Delivery Policy

Our shipping promise is simple: free, fast, tracked, discreet. Every order we dispatch is packed with the same care and shipped through the same tier-1 carrier network, regardless of order size.

• Free standard shipping on every order to the US, UK, and EU.
• Local dispatch from regional hubs — no customs forms, no border delays.
• Full end-to-end tracking on all orders.
• Discreet opaque packaging with zero branding on the outside.
• 1–3 business day delivery depending on your region.

We operate two dedicated regional fulfillment hubs — one in the United States and one in the United Kingdom. Where your order ships from depends on your delivery address, ensuring local, domestic delivery with minimal transit time.

• US Hub — services all 50 US states.
• UK Hub — services the United Kingdom and all EU member states.

Because orders are dispatched domestically, there are no international customs procedures, no import fees, and no risk of border seizure for compliant orders.

Delivery timelines are measured in business days (Monday–Friday, excluding public holidays) from the moment your order is dispatched — not from the moment you place it.

We partner with tier-1 regional carriers to guarantee end-to-end tracking and reliable delivery. Every order ships with a carrier that supports full tracking in your region.

If your carrier offers delivery preferences (e.g. safe place, pickup point), we recommend setting those directly with the carrier once you receive your tracking number.

Privacy is non-negotiable. All orders ship in plain, unbranded, high-density opaque packaging — there is nothing on the outside of your parcel that reveals what's inside.

Your privacy is fully preserved from the moment we pack your order to the moment it reaches your door. Even the return address on the parcel is discreet.

Every order we dispatch includes full end-to-end tracking. Once your order has been processed and dispatched, you'll receive a tracking number by email so you can monitor its progress from the hub to your door.

Because all payments are processed manually for security, there is a short processing window between order placement and dispatch. Here's how it works:

• Payment verification — typically within a few hours, depending on your payment method.
• Order packing — completed at your regional hub the same or next business day after verification.
• Carrier pickup — daily pickups ensure no unnecessary delay after packing.
• Tracking issued — emailed to you as soon as the carrier scans your parcel.

Most orders are dispatched within 1 business day of payment verification.

While we aim to deliver every order within the stated timelines, occasional delays can occur due to circumstances outside our control. Common causes include:

• Carrier disruptions — severe weather, strikes, or network issues affecting the carrier.
• Public holidays — carriers do not operate on major public holidays.
• Incomplete or inaccurate delivery address — see "Address Accuracy" below.
• High seasonal volume — Black Friday, Christmas, and other peak periods.

If a delay occurs, we'll notify you as soon as we become aware. Our delivery guarantee still applies — if a package is verified lost beyond the delivery window, we re-ship free of charge.

Please double-check your delivery address at checkout. Orders shipped to an incorrect or incomplete address may be returned to sender or lost, and may not be eligible for our free reshipment guarantee.

• Include your full street address, apartment number, and postcode / ZIP code.
• Verify your name matches what is on file with the carrier at that address.
• Confirm your delivery region — do not enter a different country than the one you're actually in.

If you notice an address error after placing your order, contact support immediately. We can usually amend the address before dispatch, but cannot change it once your order has shipped.

Questions about shipping, tracking, or delivery? Our support team is available 24/7 and responds almost instantly. Reach out via either channel below.